🥾 Boots for Israel FAQ

⚙️ About the Project

1. What is Boots for Israel?

Boots for Israel is a volunteer-driven project that provides high-quality, durable boots to Israel’s reserve soldiers.

It’s sustained through the generosity of donors abroad and a small contribution from the soldiers themselves ensuring that everyone who needs boots can get them.

2. Who runs the project?

The project is run entirely by volunteers including logistics teams, warehouse staff, and supporters in Israel and abroad, working together to keep our soldiers equipped and supported.

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💳 About the Contribution

3. Why do I need to make a 200 NIS contribution?

The 200 NIS is not a payment for the boots, it’s a contribution to the project that helps cover costs and ensures the program can continue supplying every reservist who needs boots.

4. What happens to old orders from the previous program?

The old program has been discontinued, and all previous orders are no longer valid.
We know this may be frustrating, but the new system is the only way we can keep the project running fairly and sustainably for everyone.

5. What if I can’t afford the contribution?

If you’re facing financial hardship, please contact us directly. We’ll review each situation individually and do our best to help.

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🧾 Ordering & Pickup

6. How do I order boots?

Go to the Order Shoes page, choose your category and size, and complete checkout like a standard online store. You’ll receive an order confirmation by email.

7. When will my boots be ready?

If the boots are in stock, you’ll receive a pickup notification within 5–7 business days.

8. What if my size is out of stock?
If your size is not currently available, you’ll be offered the option to join a waitlist.
You’ll be notified automatically as soon as new stock arrives and your size becomes available.

9. How will I know when my boots are ready?

You’ll get a WhatsApp message and an email once your boots are ready for pickup. You’ll then have 14 days to come collect them.

10. Where do I pick up my boots?

Pickup is at our warehouse in Modiin. Full directions will be included in your notification.

11. Can someone else pick up my boots for me?

Yes. You can send someone in your place, they’ll just need to show your confirmation message and ID or soldier number.

12. Can I try the boots before confirming?

Yes. You can try them on at pickup and if they do not fit, you can get a full refund. 

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👢 Fit, Returns & Exchanges

13. Can I try the boots on at pickup?

Yes. You can try the boots on when you arrive.

14. What if the boots don’t fit?

If the boots don’t fit, you can decline them on the spot and receive a refund, or choose to join the waitlist for another size when it becomes available.

15. What is the return policy?

Boots that have not been worn outside and are returned in original condition are eligible for a refund, according to standard store policy.

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💰 Pricing & Orders

16. How much do the boots cost on the open market?

Market prices vary depending on distributor costs, shipping, and taxes, but you can check online,  you’ll see that the 200 NIS contribution is only a small fraction of the total cost of these boots.

17. Can I choose the brand or model of the boots?

No. The brands and models we distribute depend on current availability, so specific brands cannot be requested.

All the boots we provide have been tested and approved as suitable for field soldiers, ensuring quality, durability, and comfort in active conditions.

18. Can I place a special order for a specific pair of boots?

Yes. Please contact Yakir by email for details. 

Note that the cost will likely be higher than the standard 200 NIS contribution, depending on the brand and supplier pricing.

19. Can I place an order for my entire unit (or part of it)?

Yes, you can, but you’ll be responsible for collecting the contributions from your soldiers or finding a donor who can make the payment for you. There is no advantage in ordering it as a single order or each soldier placing their own order.